Refund policy

Your satisfaction is our number one priority. Our items are unique in handmade design, which gives them their charm; therefore, keep in mind that occasionally there may be slight variations in the color, design or pattern of the elements depicted in the images.

 

On product measures

About Size: Size can be 2cm/1 inch plus or minus measurements indicated in catalogs due to manual measurement. These measurements are a guide to help you select the correct size. Please take this into account before ordering your products. We cannot accept responsibility for differences in measures.

 

About the colors

The exact color of the products may vary depending on the specific monitor, settings and lighting conditions in the shooting. The colors of the garments shown should only be used as an approximate guide.

Changes and returns
Thank you for contacting us at the management ventas@pielyarte.com to listen to and attend to any queries or comments you have regarding our products.

Our warranty policy works as follows:

  • Repair: up to three months of purchase of the product: buckles and seams.
    • Repair: up to six months of purchase of the product: problems in linings.
    • Change/replacement: up to three months of purchase of the default material product. 

Return costs will be borne by the customer. 

However, in cases where you receive a product other than the one you ordered, PyA® will be responsible for such return, provided it is notified within 48 hours after delivery.

In the event that a refund is required, it will be subject to PayPal's policies for refunds and will only be carried out once agreed between the parties.

Cancellations
If for any reason you need to cancel your order, you can do so within no more than 24 hours once you enter the system. In such a case there will be no cost for the transaction.

Successful completion of a purchase on our site does not imply acceptance of the transaction or order, it will be confirmed to you via email, once the respective charge is approved, the funds we have in our account and the order has been processed.